Adrian Castillo

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  • Using a promo code at Checkout

    Please follow the instructions below for adding a promo or coupon code at checkout to your order.   Enter code in "Promo Code or Discount Code" box Press enter and your discount should show up.    ...

  • How Do I add another card to my account

    Please follow the instructions below for adding another credit card to your Madison Island account. You can use bulleted lists to highlight content:  Highlight #1 Highlight #2 Highlight #3 Text c...

  • Lost Items

    Our Policy on Lost Items We regret to inform you that ZenShop cannot be held responsible for items lost after purchase. Once the item leaves our store or is delivered, it is under the customer's ca...

  • Activate offers

    Sign in to your  account on the website or app. Head to the ‘Offers’ tab and see what offers are available to you.  Hit ‘Activate now’ on as many offers as you like. They’ll be added to the ‘Activ...

  • How do I publish my content in other languages?

    If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

  • How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

  • Welcome to your Help Center!

    You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...

  • New Points System!

    Recieve 1 point per $10 spent. 1 point =1 dollar, point are able to be used after 100 dollars spent!   Sign up here madisonclubsignup/club/points

  • What are these sections and articles doing here?

    This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...