Lost Items

Our Policy on Lost Items

We regret to inform you that ZenShop cannot be held responsible for items lost after purchase. Once the item leaves our store or is delivered, it is under the customer's care. We encourage customers to keep a close eye on their valuables to prevent any loss.

However, We're Here to Help!

While we cannot offer guarantees or replacements for lost items, we're not leaving you without support. If you believe your item was lost during or immediately following the purchase process, please reach out to our service team. Here's how we might assist:

• Investigation: We can look into your purchase history and verify transactions and deliveries.
• Advice: Offer tips on how to prevent future loss or steps to take if you believe the item was stolen.
• Support: Provide empathetic support and understanding in your situation.

Contacting Our Service Team

If you've lost an item and need assistance, please contact us at:

• Phone: [phone]
• Email: [e-mail]

When reaching out, please provide any relevant details like purchase date, description of the lost item, and any steps you've already taken. This information will help us assist you more effectively.