Adrian Castillo

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  • returns

    returns are available for 30 days after purchase- given item is in unused condition. 

  • I'VE LOST MY MADISON CLUB CARD, HOW DO I REPLACE IT?

    f you’ve lost or misplaced your Madison Card, no problem! Please fill out this form and we’ll get a new one issued to you straight away.   Form Link: madisonclubsignup/club/form

  • What is Madison Club?

    The Madison Club is our VIP only club! VIP members with Madison Island get exclusive access to discounts, new styles, and other fun promotions.   Things we offer: Discounts Events Promotions Points

  • Replacement Parts

    Depending on your warranty, Madison Island may provide you replacement parts for your item free of charge.   Identify Your Part: Locate the model or part number of the item you need to replace. T...

  • WHERE CAN I USE MY MADISON CARD

    You can use your Madison Card at any brick & mortar store, online, or in a department store selling Madison Island items.   To use online, simply input card number into promotion box and press enter. 

  • Extra care Warrenty

    Extra Care extended warranty is repair coverage that kicks in after the typical manufacturer warranty has expired. Extra Care extended warranty will cover most major breakdowns. An extended warrant...

  • Repairing Items

    If you're looking to repair an accessory item purchased from our store, here are quick steps to follow: Identify the Issue: Clearly determine what's wrong with the item. Is it a broken clasp, loo...

  • Gift Wrapping for online orders

    We all strive to be original. When giving gifts to loved ones, we try to invest a part of our warmth, our heart, and our soul. The main thing is to have imagination, certain skills and packaging ma...

  • Resetting Password

    If you face login issues, here is all the help that is needed to reset your password online. Just click on this link to reset your password and login to your account.

  • Using a promo code at Checkout

    Please follow the instructions below for adding a promo or coupon code at checkout to your order.   Enter code in "Promo Code or Discount Code" box Press enter and your discount should show up.    ...